Overview

The Support Ticket System is an innovative solution designed for efficient ticket management, built using ASP.NET Core Razor Pages. The application harnesses the power of TailwindCSS for a clean and modern user interface, alongside modular JavaScript components, making it a flexible and user-friendly option for businesses looking to streamline their support processes. With features that cater to various user roles, this system aims to enhance productivity while providing a seamless customer experience.

What truly stands out about this system is its responsive design and functionality, ensuring that users can easily navigate through support tickets, manage assignments, and generate reports with minimal hassle. Whether you are an admin overseeing the system, an IT personnel managing ticket resolution, or an employee submitting requests, this versatile platform has something to offer everyone.

Features

• Responsive and Elegant Dashboard UI: Utilizes TailwindCSS to provide a visually appealing and user-friendly interface.
• Status Summary Cards with Dynamic Counts: Offers quick insights into the ticket system’s performance at a glance.
• Paginated, Filterable Ticket Table: Enhances organization and accessibility, making it easy to find specific tickets.
• File Attachment Support per Ticket: Allows users to upload relevant documents directly to their support requests.
• Role-Based Dashboards: Custom views for Admin, IT, and Employee users tailored to their specific needs and responsibilities.
• Inline Ticket Assignment and Status Update: Efficiently manage tickets without needing to leave the current view, utilizing AJAX and REST API.
• Export to PDF Support for Ticket Reports: Simplifies report generation, making tracking and sharing information more convenient.
• Full Internationalization (i18n) Support: Includes Persian (RTL) layout, ensuring accessibility for a diverse user base.